📜 Terms & Conditions: Ongoing Maintenance & Post-Launch Support

Overview

These terms apply to all ongoing maintenance, post-launch support, bug fixing, performance optimization, and related services provided by Cameron Lowndes. By purchasing any of these services, you agree to the following terms.

Services Included

  • Bug Fixing & Error Resolution
  • Performance Tuning & Speed Optimization
  • Content & Feature Updates
  • Security Patching & Compliance Updates
  • Ongoing Support & Proactive Monitoring

Pricing & Payment

  • All prices are listed clearly on the Ongoing Maintenance service page.
  • Monthly plans must be paid in advance. Services will begin once payment is received.
  • One-time services (e.g., single bug fixes or performance improvements) require full payment before work begins.
  • For projects over £1000, a 50% deposit is required upfront. The remaining 50% is due upon completion and approval.
  • All payments are non-refundable once the work has commenced.

Cancellations & Termination

  • Monthly plans can be cancelled anytime with no future billing.
  • Once cancelled, support and updates will cease at the end of your paid period.
  • No refunds will be issued for partial months or services already delivered.

Client Responsibilities

  • You agree to provide timely access to servers, credentials, and necessary content.
  • Client delays in communication or asset delivery may impact project timelines and ongoing services.
  • You are responsible for maintaining your own backups unless otherwise agreed in writing.

Liability & Warranty

  • Best efforts will be made to ensure uptime and service quality.
  • However, no guarantees are made regarding uptime, bug prevention, or traffic performance unless part of a dedicated SLA (Service Level Agreement).
  • Cameron Lowndes is not responsible for losses resulting from third-party tools, platforms, or server outages.

Privacy & Confidentiality

  • All information shared with Cameron Lowndes during the project is treated as confidential.
  • Your data will never be shared, sold, or disclosed to third parties without explicit written consent.

Changes to These Terms

These terms may be updated occasionally. Clients will be notified of major changes. Continued use of services after changes constitutes acceptance of the revised terms.

Note: The symbol + next to a price (e.g., £1999+) indicates that the price is a starting estimate and may vary based on project scope and additional requirements.